Under general supervision, supervises and participates in operations of the Permitting and Licensing Division.

• Supervises staff engaged in the issuance of permits and licenses.
• Coordinates, schedules and distributes work assignments to the permit clerks, providing guidance and direction as necessary.
• Trains and offers guidance to staff on matters pertaining to permitting, protocols, and licensing.
• Monitors employee work performance and identifies performance issues.
• Conducts difficult and complex tasks for the issuance of permits and licensing.
• Reviews and approves time records of employees.
• Prepares reports, writes memorandums and correspondence.
• Maintains and tracks applications received.
• Ensures that plan submittals are processed and distributed in a timely fashion.
• Identifies opportunities to improve or implement new business processes and innovative best practices within the Community Development Department.
• Develops and implements processes for permits, licenses, Click-to-Gov, and Land Management.
• Provides customer service for the general public, answering questions, problem solving, and providing conflict resolution in person and over the phone.
• Coordinates with the Planning and Development Division on development of property as needed.
• Perform other duties as assigned.

Requires a High School Diploma or GED equivalent, supplemented by one to three years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.