Under general supervision, performs customer service duties in support of the Community Development Department and City Hall.

• Answers City Hall’s main phone lines; responds to questions and inquires, provides information, takes messages, forwards calls to appropriate personnel.

• Greets visitors to City Hall; provides direction and information, directs visitors to the appropriate personnel.

• Assists other divisions and departments with various tasks as needed; prepares mail-outs, assists with file maintenance, digitizes information, etc.

• Performs other duties as assigned.

Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation