Security must provide effective patrol, strong community relations and professional communication to the MNGE Casinos. In addition, other duties and responsibilities may be requested of you, which are not specified in your job duties, Facility Post Orders and SOPs; the ability to react and accomplish tasks assigned, is a must.

Responsibilities:

1. Patrol (All officers must be able to work any assigned shift and be flexible to sudden changes in work schedule.)

a) Monitor and identify activities/situations that pose security or safety risks.

b) Ensure all rules, regulations, and law violation issues are resolved.

c) Provide crowd control when applicable.

d) Respond to all assigned security incidents and requests for service from the casino or requested by an outside entity.

e) Complete investigations of those incidents that rise to this level.

2. Community Relations

a) Meet and greet all members of our organization within assigned areas.

b) Inquire into the needs of guest, employees and other members of our organization.

c) Exceed the casino’s customer service standard.

3. Communication

a) Clearly communicate with other officers, surveillance, operations, etc.

b) Effectively structure and write incident reports and other written documents.

c) Must use two way radio communication systems, routinely.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION

High School Diploma

CLEET Security officer training or equivalent, preferred, not required.

EXPERIENCE

Customer service experience highly recommended.

Previous security and/or casino experience recommended.

LICENSES/CERTIFICATIONS

MCN OPG Gaming License is required.

Key positions require knowledge and application of Title 31 reporting requirements.

Employee must successfully pass Gaming Security Basic Casino Officer Training.

Must have the ability to obtain and maintain an armed security license; if applicable.

Must have the ability to pass comprehensive background check, drug test, and obtain gaming license as required. #ind1