Food and Beverage Shift Lead
Creek Nation Casinos
Responsible for supervising daily front-of-house operations during assigned shifts, ensuring exceptional guest service, and maintaining operational efficiency. This role provides leadership and direction to team members across food and beverage outlets, enforcing standards, resolving issues, and acting as the primary point of contact in the absence of a manager. The Shift Lead plays a key role in fostering a positive team environment, upholding company policies, and contributing to the success of the overall guest experience.
Responsibilities:
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Responsible for all proper cleaning, rack and distribution of all china, silver and glassware for all outlets.
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Maintains required standards of sanitation and cleanliness.
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Make shift report as required by the F&B Manager.
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Responsible for communicating task or projects to team members.
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Tracks progress and monitors team members ensuring deadlines are met.
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Provides clarification to team members regarding practices and policies of the organization.
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Provides on-the-job training and orientation to the department or team processes.
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May monitor attendance and ensures attendance policy is followed by team members.
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Minimizes breakage of circulating equipment.
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Assumes/performs additional duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, and/or ability required.
EDUCATION
High School Diploma or equivalent preferred.
EXPERIENCE
1-2 years’ supervisory experience in the food industry.
Having working knowledge of Oklahoma Health Department codes is preferred
Casino and Bar experience preferred.
LICENSES/CERTIFICATIONS
Key positions must have application and knowledge of Title 31 reporting requirements.
Food Handler’s Card is required for all F&B positions. Liquor License from the Able Commission is also required for F&B front of house positions.
Must have the ability to pass comprehensive background check, drug test, and obtain gaming license as required.
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